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Returns

 

 

What is our satisfaction guarantee?

Our satisfaction guarantee is to offer the best solution for your situation. Within 15 days of receiving your order, if your product is defective contact us at CustomerService@EarthHealingCrystals.com. Our customer service professionals will work with you to satisfy your needs.

 

How do I return items I am not satisfied with?

Important: Accepting returns are subject to the following:

Returns are subject to a 10% re-stocking fee.

You are responsible for shipping costs both ways.

Keep all products in same as shipped condition.

For your protection, we recommend that you fully insure your return shipment in case it is lost or damaged, and use a carrier that can provide you with proof of delivery.

 

If I'm not satisfied with a product, how do I return it?

We will not accept returns after the 15 day period. Otherwise, it's simple. Within 15 days of receiving your order, contact us at CustomerService@EarthHealingCrystals.com and provide us with the following information:

Your order number.

A very brief description of why you wish to return the product.

How you would like to proceed - for example, would you like credit, or a different product?

A service professional will contact you with specific instructions to follow.

You will be responsible for paying the shipping costs to return a non-defective product.

Products must be returned in "like new condition"

Shipping charges and a 10% re-stocking fee will apply.

 

What if the product is defective?

Our goal is to correct the situation as quickly as possible. Notify us (send an email to CustomerService@EarthHealingCrystals.com), of the defect within the first 15 days of receiving your order, we will gladly exchange your defective product for the same product title. Keep all original packaging as you received it, so a claim can be filed with UPS.

 

Can I just send it back without contacting you?

No. We are here to help, but we can not correct a situation we know nothing about. Please send an email to us at CustomerService@EarthHealingCrystals.com and one of our service professionals will contact you to work out a solution. We will reject products returned to us without authorization.

 

What if there is a discrepancy with the order?

If you find any discrepancies with your order, please email us right away at CustomerService@EarthHealingCrystals.com

 

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